Rant about my job...
by, 09-22-2008 at 09:22 PM (1705 Views)
...ok, not specifically about MY job, but customer service. Why is it that customer service is always treated as a trivial after thought? Like oh yeah, we have to have someone that the customer can talk to, I guess we should hire someone. When I have to interact with other departments, instead of being treated like I represent our customer, who pays our paychecks, I get treated like an annoyance - wait, you're asking me to do something special? Maybe I'll get to it, maybe I won't. Good, I'll bring that message back to our customer that no one gives a crap about what you want, we can't be bothered. You make our lives harder, so go away. It seems that customer service if often the only department that ever truly realizes or buys into the idea that the whole point of a business is TO SERVE THE CUSTOMER. THEY ARE THE ONES WHO PAY OUR PAYCHECKS. If you want to know what they want, ask customer service - we hear it all day long. We do not ask other departments to do things because we enjoy inconveniencing them or causing them extra work. We don't ask for a second proof because we want you to have another project on your desk - we ask for one because the customer wants it, duh! So don't treat us like we don't matter and do nothing but dump useless busywork on your desks.