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Sara's Self-Image Journey

Rant about my job...

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by
Telephus44
, 09-22-2008 at 09:22 PM (1705 Views)
...ok, not specifically about MY job, but customer service. Why is it that customer service is always treated as a trivial after thought? Like oh yeah, we have to have someone that the customer can talk to, I guess we should hire someone. When I have to interact with other departments, instead of being treated like I represent our customer, who pays our paychecks, I get treated like an annoyance - wait, you're asking me to do something special? Maybe I'll get to it, maybe I won't. Good, I'll bring that message back to our customer that no one gives a crap about what you want, we can't be bothered. You make our lives harder, so go away. It seems that customer service if often the only department that ever truly realizes or buys into the idea that the whole point of a business is TO SERVE THE CUSTOMER. THEY ARE THE ONES WHO PAY OUR PAYCHECKS. If you want to know what they want, ask customer service - we hear it all day long. We do not ask other departments to do things because we enjoy inconveniencing them or causing them extra work. We don't ask for a second proof because we want you to have another project on your desk - we ask for one because the customer wants it, duh! So don't treat us like we don't matter and do nothing but dump useless busywork on your desks.

(Rant over)

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  1. cspp04's Avatar
    The art of good customer service is like most arts...it seems to be dying. Our society is based on the individual. We are taught that we need to be unique, special, to get ahead. We try our best to not conform. We work hard to get things that mostly only we use. We are becoming a selfish society.
    This said, learning to be part of a community is something that more and more people are working at. Knowing that there is more than just us and our individual needs to take care, looking beyond our own nose and seeing that there are other people going through similar experiences with us, stopping to realize that we're in this together...well, that greatly helps things like good customer service.
    I worked for ten years in a restaurant, waitressing and then managing. I know how valuable good customer service is. We were known as the friendliest place in town to eat. But it isn't easy to pull that off every day. It takes work. First you have to know that the customer is why you're there in the first place. Second, you need to work at keeping them happy. This is not a skill that everyone has, but it is one that they can learn. That's where good training comes in.
    I'm so sorry that you're on the receiving end of other people's selfishness. But chin up! You know what is important...to heck with the rest of them. Just keep doing your job to the best of your ability and don't forget the word "delegate". Sometimes it seems like we're the only ones that can take on the extra work loads, but that usually isn't the case. I've delegated work to my boss. If your desk is full, it's full. Don't be afraid to casually, and with great grace, speak up. Sometimes people really can't see past the end of their own nose and they don't see how much stress they're causing other people. But if you can kindly point it out to them, without laying blame or sounding angry, then most people will think twice and try to help out.
    Good luck with your work situation. I hope your stresses ease up. And here's a bit of wisdom that one employer gave me...."the least happiest person is usually the hardest worker". Now, you can take that as "you're a great worker" or as "you're working too hard".