SPRINT CELL ABOUT TO STRANGLE CUST SERV

**themartins903** · 03-03-2008, 02:17 PM

I AM NOT ONE TO RANT MUCH BUT I JUST HAVE TO BECAUSE IF I DON'T TYPE SOMETHING OUT, I'M GOING TO SCREAM AND I CAN'T DO THAT DUE TO BEING IN A HOSPITAL SETTING.

BACK IN THE FIRST WEEK OF FEB 2008 MY CELL OF TWO YEARS WENT KAPUT. I CALLED CUST SERV TO SEE IF I COULD HAVE A REPLACEMENT BECAUSE OF THIS (YES I HAVE INSURANCE ON THE PHONE). THE REP SAID NO THAT IT EITHER HAD TO BE LOST OR STOLEN. WELL, I CERTAINLY WASN'T GOING TO LIE AND SAY THAT.

I WENT BACK AND FORTH WITH THEM. I AT THIS POINT WAS SCREAMING STATING I WAS A 2 YR CUSTOMER, NEVER LATE ON PAYMENTS AND THIS PIECE OF

PHONE WASN'T WORTH A NICKLE.

AFTER CRYING/SCREAMING THE REP SAID THEY WOULD SEND ME OUT A PHONE. I "THOUGHT" THIS WOULD BE A REPLACEMENT AND THEY WERE FEELING SORRY FOR ME (BLAH BLAH BLAH). NO!!!!! THEY CHARGED ME FOR IT @ $199.99 AND I'M RESPONSIBLE FOR IT?????

WHY DID THEY DO THAT TO ME? I CAN HANDLE THE 50.00 INSURANCE PAYMENT, BUT THIS CAUGHT ME BY SURPRISE AFTER VIEWING MY BILL ONLINE THIS MORNING. I STILL HAVE NOT CONTACTED THEM BECAUSE I AM "VERY VERY VERY" MAD. I WOULD CANCEL BUT THEY CHARGE ME 200.00 PER PHONE AND IT'S A 3 PHONE ACCOUNT. MY CONTRACT DOESN'T END TIL FEBRUARY 2009.

ANY ADVICE WOULD HELP AND HOW SHOULD I GO ABOUT THIS "CALMLY".

**mmy2grls** · 03-03-2008, 02:21 PM

WOuldn't your contract be up now? I would send the phone back to get credited.

I'm not sure what to say but that is so frustrating.

**themartins903** · 03-03-2008, 02:37 PM

When I added my son to the plan, they APPARENTLY renewed my contract... I was so mad when they told me that when this phone transaction was taking place....

**MirandaK** · 03-03-2008, 03:18 PM

I had an awful experience with Cingular and my 'replacement phone'. I was due for a free phone and so I got a refurbished blackberry for like 80 bucks. They never told me that I couldn't text on it without paying an additional 30 bucks/month for special internet services. So I decided I wanted to return it and get a regular phone, for 0 dollars. Oh goodness...I spent 45 minutes on the phone when they transferred me to another dept and they fixed it in about 10 minutes and sent me my new free phone that day even so i could get it and change over before I sent my blackberry back. But until they transferred me, they assured me what I wanted was IMPOSSIBLE. ARGH. Basically, all I can say is that I sympathize with how irritating they can be. I'd suggest going to the local sprint store instead of calling customer service.

**dolphin** · 03-03-2008, 05:39 PM

Oh man! I hate cell phone companies! See if you can return the phone for a full refund and then go to a local or outlet store. I picked up 2 camera phones for $124.00 early last year because both of our phones were crap. Try to find used or refurbished and get them to refund your money! That is outrageous for a phone!

**DAAC3DEC** · 03-03-2008, 05:47 PM

My daughter had you same problem!!! They are awful, strange billing practices, renew contracts no matter what you call for. Definately not a good thing............she finally bought out her contract and went with another company.......good luck!!!!!

**qtkitty** · 03-03-2008, 06:02 PM

Sounds like when we tried to get Joe's Phone replaced also Sprint... we had it for just over 30 days and it started draining the battery fast and phone calls don't come in sometimes.. weird things... when he was explained by the rep the phone replacement policy they told him he would get to pick any phone brand new.

When he tried to replace it then they told him no it would be the same phone and it would be a remanufactured old phone. Grrrrr.... He was so mad. Paying for the Full replacement plan and then would have to pay $50 to get it and yet its not a new phone but an old phone that had been sent back and been remanufactured.

They told joe that even though he had been told that it wasn't how it worked and that if he felt he was wronged they would put in a complaint to the rep that had explained the policy. Joe asked would that get me a phone that works and isn't remodelled. They said no it wouldn't do anything, but be a complaint on that reps record.

So basically they can tell you what ever you want to hear when trying to get you to sign a contract and get the policy, but when you go to use the policy then the company can do what ever they want and just slap the rep on the hand for being bad.

**Christa** · 03-04-2008, 01:07 AM

My phone died completely last year (no warning, just shut off & refused to power back on one day) and I was amazed when AT&T sent me a new, identical phone right away. I think I'd had it for less than a year, but I know we didn't pay any extra for an insurance plan or anything. My biggest complaint was that I was without a phone for a couple of days and I lost my contact list and some fun pictures I had on the phone.

I'd agree with whoever said to go into the Sprint store and talk to a human being rather than trying to get this resolved talking to some CS rep in India.

**themartins903** · 03-04-2008, 09:30 AM

I called Sprint last night after having a glass of wine to calm my nerves. I remained calm and very professional and explained the entire situation. Come to find out.... Sprint never applied my credit that I had obtained for being a 2 year customer ($150.00) to the bill.

Manager apologized and I reminded him that per AOL just last week, Sprint's customer service rating went down by 6 points last year. Sprint also credited my account with free text messaging and free web for one month. (Told him I'm not going to hold my breath expecting that credit).

Feeling much better on this Tuesday morning

**mmy2grls** · 03-04-2008, 09:34 AM

http://www.hearusnow.org/homepage/7/...lphoneservice/

Sorry that url is long but it tells you how to complain about your cell phone service.

That makes me angry to think a cell place would do this to you and they do whatever they want while costing you money and lying to you.

**tina150** · 03-04-2008, 09:59 AM

Originally Posted by themartins903

When I added my son to the plan, they APPARENTLY renewed my contract...

Verizon attempted to do this to me, when I changed my minute plan I told them unless they can provide me with paperwork that I signed then I was not going to pay the charge. I had to yell and yell with the manager but it was unknown to me that I was put on a new contract, so they waived the fee, and I haven't used verizon since.

**cissylu** · 03-04-2008, 11:24 AM

I use farmers wireless and everytime i chane something they charge me a new contract. grr

**kaykwilts** · 03-04-2008, 11:59 AM

Glad you finally got that straightened out. I wonder how many people they "accidentally" make a mistake on.

**mikandmari** · 03-04-2008, 09:40 PM

I can't wait until my contract with T Mobile is up in September. I'm switching to Trac Phone, which is a pre-pay service. My usage is low, and I'll just use the #%!!# thing even less.

The thing that aggravates me the most is the 2-year contracts.

**Michelle68** · 03-06-2008, 07:54 PM

Sorry this happened to you. I remember when we had Cingular many years ago. We had been with Southwestern bell thfor a few years then when they became Cingular, we stayed with them...unfortunately. They started charging us for EVERY SINGLE MINUTE we talked, including the weekends and nights which were supposed to be free. This happened on every bill and it would take many calls, talking to many people to try to get it adjusted. We got so tired of all the hassle and poor customer service that we finally just paid the $300 fee to drop service with them and went with T-Mobile. It is so frustrating dealing with these companies. I hope they deliver on everything they've promised you.

--Michelle

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