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Thread: Nitpickers Win!!
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06-12-2011, 01:07 AM #1Moderator
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Nitpickers Win!!
I just heard from the store that I had written the letter to about merchandise not ringing up at the same price as advertised on the display.
The young lady said that the manager had received my letter today - totally possible - and were apologizing for the situation. There is a packet of paper for me to pick up at the registers the next time I am in the store from the manager.
Letter worked. No bullets fired!!Travel light. The baggage of the past can only hold you back.
“Decluttering isn't just simplifying your life. It's having a vision, setting new priorities and using those notions to get rid of obstacles.”
— Peter Walsh
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06-12-2011, 01:11 AM #2Registered User
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In most cases I find this to be true. If they don't treat us right we won't go back and in this economy could make or break their business. Good for you for sticking up for yourself!
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06-12-2011, 01:15 AM #3Registered User
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Awesome that your letter was worth their time.
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06-12-2011, 01:18 AM #4Moderator
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Mahalo!! While I did not ask for anything, it was impressive that they volunteered.
Travel light. The baggage of the past can only hold you back.
“Decluttering isn't just simplifying your life. It's having a vision, setting new priorities and using those notions to get rid of obstacles.”
— Peter Walsh
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06-12-2011, 01:20 AM #5Unix Ninja
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I think it really builds loyalty from the customer when a company does something wrong and given the opportunity to make it right, they deliver.
Last edited by Gabe; 06-12-2011 at 02:56 AM.
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06-12-2011, 01:27 AM #6Registered User
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Well done!
This reminds me of when my dad found a piece of shattered glass in a jar of pickles. He's not the litigious type but he wanted to let them know in case there was a problem at their factory. We ended up with about a room full of enormous jars of pickles for free that took pretty much forever to eat LOL.My Brand-New Blog: http://homeingreece.wordpress.com
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06-12-2011, 03:10 AM #7Registered User
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Thanks for posting the update, I was wondering what had happened.
They were very prompt in replying.*Avril*
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06-12-2011, 09:25 AM #8Super Moderator
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I like to think that most people try to make things right when shown they have dropped the ball in some way. Kudos to them for righting a wrong and you for taking the time to let them know something needed fixing.
~*Darlene*~
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06-12-2011, 09:26 AM #9Registered User
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That's great MM!!
Dh Bob
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06-12-2011, 03:39 PM #10Moderator
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I considere it a win-win situation. Shall save the letter since I liked the tone of it and because I am not going to give away my money!!
Travel light. The baggage of the past can only hold you back.
“Decluttering isn't just simplifying your life. It's having a vision, setting new priorities and using those notions to get rid of obstacles.”
— Peter Walsh
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06-12-2011, 03:56 PM #11Registered User
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Way to go, Maui!!! I'm so glad you took the time to make things right. So many times I just shake my head and let things go - not smart in this economy!
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06-12-2011, 04:38 PM #12Moderator
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You are so right DG - and perhaps by better taking care of our monies now, it will carry over when things lighten up - and I know that they will. Now I cannot wait to get over there to pick up my paper!!
Travel light. The baggage of the past can only hold you back.
“Decluttering isn't just simplifying your life. It's having a vision, setting new priorities and using those notions to get rid of obstacles.”
— Peter Walsh
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06-12-2011, 06:35 PM #13Registered User
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YAY!!! i am so glad it worked out for you.
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06-12-2011, 06:43 PM #14Moderator
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Mahalo - me too!! They were very nice about it.
Travel light. The baggage of the past can only hold you back.
“Decluttering isn't just simplifying your life. It's having a vision, setting new priorities and using those notions to get rid of obstacles.”
— Peter Walsh
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06-12-2011, 06:47 PM #15Registered User
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Glad the store wants to try to make you happy!
Mary
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