A Small Grocery Store Victory

**pecunierrant** · 03-15-2006, 10:04 PM

(I hope this is the right place to post this?)

DH got our grocery shopping done on his lunch break, brought them home. As he dashed out to return to work I noticed that the store had charged us twice for the tp. eek It was over $13 worth! DH is usually great about catching mistakes so he was pretty annoyed.

He had to get back to work right away so he called the store and asked if they could look into it, the guy said he'd call back. He never did.

DH stopped by the store after work, showed the receipt and to his surprise when the cust service lady called the manager she said he was looking at the receipts right then and they would refund the mistake.

The lady asked which cashier it was then responded- 'Oh, she was probably busy talking' (disapprovingly). DH said as a matter of fact she was talking to the lady behind me.

I hope they speak with her about it, but am just so relieved to have the money refunded.

The tp was .18 cents more than on sale but we've got a stomach bug going through the family so we needed to stock up. Then to be charged double- ouch lol

DH was triumphant and got our $13+ back yaay I just had to share!

**joyb** · 03-15-2006, 10:09 PM

Good for you and DH. Yeay for the consumer!!!

**frugalfarmwife** · 03-15-2006, 11:36 PM

Good for you! And honestly customer service is really lacking, the cashier should have been paying more attention to her job. I worked for years waitressing and my entire pay depended on customer service so I'm very attuned to the lack of it in the world today.

kj

**Jenna** · 03-16-2006, 02:40 AM

I work in retail, so we sometimes see items that have been rung up twice. Good thing you caught that and brought it to their attention.

**nodmicks** · 03-16-2006, 07:19 AM

Good for you

**Darlene** · 03-16-2006, 07:31 AM

Glad you checked you receipt.

If I don't/can't pay attention while they are ringing my order up I check my reciept before I leave the store. That's how I recieved free carrots the other day since they rang up wrong. They wouldn't have given them to me for free if I didn't point out their policy so it really pays to know how each store handles these things.

**canadian gardener** · 03-16-2006, 11:19 AM

It's my opinion that you gain almost as much money as careful sale shopping by two extra techniqes:

1-- checking the tape for mistakes (I routinely catch a lot of mistakes, mostly in the store's favour--and mostly from my discount grocer)

2-- find and use the lowest price average store as your main base.

Way to go for scoring that 13$.

My dh used to get kind of huffy if he was with me and I was "wasting time" checking the cashier as she rang it in, and then double checking that reciept before leaving the store.

Then a couple of incidents like this really opened his eyes, and now he loves watching me do that.

**canadian gardener** · 03-16-2006, 11:27 AM

Oh and I should add, you are lucky that store believed you.

My discount grocery, Superstore (Western Canada, known as Loblaws back east)

once rang in a hairbrush that I didn't buy or have in my cart, and FORTUNATELY I hadn't left the area behind the cashier when I caught it.

She was unconcerned, and said, nope no mistake, she remembered it (covering her backside)

so I made a fuss, and the manager came over, and believed the cashier

and implied that I'd shoplifted.

By then I was furious so I made the manager go thru my entire order with me, and then demanded that we go thru my purse, pockets and basically strip search me on the spot.

I was LOUD and she finally caved in.

But not before she said I must have left and put the brush in my car, and brought the cart back.

I lost it at that suggestion, and I recall yelling that I hadn't even left the cashiers vicinity which the gum chewing young woman had to admit to.

But I have NOT trusted that store at all since, and have caught them cheating on meat and stuff since.

It is still worth the savings to shop there, routinely I save around 20% of the total that it would be at the next medium priced grocery store.

But I don't move from the cashier's vicinity till I double check the math in case they try that on me again.

Once they packed chicken backs as backs with legs and I didn't look close enough.

I just returned fish I bought on Friday for a meal on Saturday that reeked badly as soon as I opened it up. I took it down to share my joy (and the smell) with the store, and they even gave me cash, not the store credit that is usually what they give.

I wafted it a little as I stood in line.

I'm always friendly though, with that one exception where the manager accused me of shoplifting that hairbrush.

They don't pay well, and life is tough for the employees.

**pecunierrant** · 03-17-2006, 01:32 PM

I was so relieved that they didnt give him a hard time. Here he was trying to make it easier on me by doing the shopping (it had been pouring rain).

One thing I recalled was that all the cashiers/checkouts were covered by surveillance cameras. Once I saw them show a shopper, same thing she said she didnt buy what was on the tape and the tape showed she did.

You never know though, so I was a bit on edge until he came home with a smile on his face.