It pays to write....

**Stella** · 11-12-2006, 03:02 PM

It pays to write to companies when you buy something and it breaks or you are disappointed by it. I just had a coupon last week for the new Glade scented oil warmers. I bought it and a package of the refill candles. I lit two of the candles and they both burned the whole wick within a minute a fizzled out. I was so disappinted. I wrote to glade and they responded that they are sending me two coupons for free refills. I love the product but was reluctant to purchase it again. Now I will give it another shot!

**Katybird** · 11-12-2006, 04:44 PM

That is great. I love it when companies do the right thing

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**banana** · 11-12-2006, 06:29 PM

That is great! I gotta keep that in mind when I am not happy with a product!

**Missy** · 11-12-2006, 06:52 PM

I do! I wrote hefty about a package of bad trashbags i'd gotten and Shout (i think) when it spot removed the color right out of dd's pink pants! It is great too though to write when you like a product. they send coupons a freebies then too to loyal customers.

**Tracy** · 11-12-2006, 07:47 PM

That is great that they are sending you coupons for new refills. I called the makers of the sling I used to carry DD around. ( I carried her in it all the time) because the ring on it broke when I was putting her in it one time. They were so concerned and worried that they asked for that sling back to make sure that there was not a defect in the ring and sent me a brand new one overnight. I think the makers were Jolly Jumper.

**Lady Jennelle** · 11-13-2006, 02:07 AM

Most times I'm happy but recently I wrote to a company [can't think of the name of it right now] but it was a product something like Fabreeze but it was another company and their product literally stunk [smelled horrible ...]

I guess I called them, not write but their response was something like, oh well - too bad.

Grrrrrr, I was not happy about their customer service.

If I think of it later I'll post it but it's a well known company, I do remember that much and I was surprised at their lack of concern for the customer.

Love,

Jennelle

**hollyhill** · 11-13-2006, 11:57 AM

I just did that too. Dh and I went out for dinner for our anniv. We were checking out restaurants on the net (it has been so long since we went to a nice restaurant!)....we settled on one very well known restaurant that was offering a great October set menu special. We arrived and they handed us our menus and I couldn't find the special anywhere and everything on the menu was SO expensive. I asked about the special and they said it wasn't available on the weekends between 5pm and 9pm and we were there at 8pm. I said I didn't see any restrictions on the website (though I wasn't %100 sure, I started to doubt myself and thought maybe it was in tiny print). We had a quiet discussion and she said she will see what she could do but she was acting very "snotty". Well we were given the menu but our service was less than %100. We enjoyed the evening anyways and food was wonderful, but I was still annoyed. The next day I checked the website and scoured it and could find no mention of any restrictions. So I fired off an e-mail mentioning the ommition on their site and saying that it had put a "sour" note on our evening. I just got a $50.00 coupon for the restaurant in the mail with a thank-you for pointing out their error!

So it was worth the effort!