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  1. 06-12-2008, 11:18 AM #1
    Greebo
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    Default No, really, I mean it, cancel my account

    Tried to cancel my eFax number today. Don't need it anymore - only needed it when we were buying the rental property...

    Can't do it automatically. Have to talk to a "live chat" CSR.

    Oi vey, at least it wasn't on the phone:
    Welcome to chat.
    The session has been accepted.
    {PushyCSR R.} Hello, Greebo. Welcome to j2 Global online support. I am PushyCSR, your online Live Support Representative. How are you doing today?
    {Greebo} Hello, I am fine. I would like to cancel my account please - we no longer need it.
    {PushyCSR R.} I'm sorry to hear that you wish to cancel. Could you please provide me with your fax number and the PIN?
    {Greebo} 1-234-567-8900
    {Greebo} and the pin is 666
    {PushyCSR R.} Thank you for providing your information. Please give me a moment while I go through your records. In the meantime, please type the number corresponding to your reason for cancellation:

    1) Moving to another provider
    2) Bought a fax machine
    3) Business or role changed
    4) Short term project completed
    5) Financial reasons
    6) Problems with faxing or billing
    7) Dissatisfied with quality of service
    8) Too costly
    {Greebo} 4
    {PushyCSR R.} Greebo, we understand that you may have limited use of our service at present. As a special offer, we will waive the monthly fee for two months. You may need this number during this time and your faxing needs may also change in the future. This way you will be able to use our service to its fullest benefits.
    {PushyCSR R.} We will credit your eFax account with $33.90 which will cover for the monthly fee for the next two billing cycles.
    {PushyCSR R.} During this time, you will not be charged any monthly fees. If you decide that you do not have any use for our services after this period, you can contact us back. We are available 24 hours/7days, to immediately process your request. Would you like that?
    {Greebo} No, thank you, please just cancel.
    {PushyCSR R.} Greebo, I do understand your decision to discontinue. However, since you will not be charged any monthly fee for the next two months you may keep the account till then. There is certainly no obligation to stay back after this period if you do not wish to. During this two months credit period even if you use the service once we will be more than happy that we were able to serve you.
    {PushyCSR R.} Also as a good will gesture to continue our association we will offer you an additional gift balance of $10 along with the monthly credit which will enable to send up to 100 additional fax pages free of cost within US and Canada.
    {PushyCSR R.} You can atleast give it a try for the next two months. If you determine during this credit period, that you do not wish to continue your service, we are available any time to assist you with your request.
    {Greebo} If I have to repeat myself again, I will simply call my bank, and put a block on any future attempts to draw payment, and NEVER come back if I need this service again. Do I make myself clear?
    Stop with the script, cancel my account, this is not a request. Thank you.
    {PushyCSR R.} Okay, I understand and respect your decision to cancel. I will cancel your account immediately.
    {PushyCSR R.} I’m sorry that you are leaving eFax. Please do consider us if your faxing needs should change in the future.
    {PushyCSR R.} Is there anything else I can assist you with today?
    {Greebo} No, thank you. That will be all. Have a nice day!
    You TRY to be nice, ya know?
    If you could kick in the pants the person responsible for your problems, you wouldn't be able to sit for a month.

    Did you know that a 4 year student paying $20,000/year who finances their education graduates with over $103,000 in debt to start? But a student who works and pays cash and takes 6 years to graduate ends with $6,300 in their pocket! So much for "getting a head start by financing!"

    Greebo    (Nerd Spender): Loving and extremely patiently tolerated husband of ceashels.
     WARNING: Y Chromosome behind the keyboard. Adjust your listening filters appropriately!

    Three     Two mortgages, two one no car loans, one no credit cards, and a partridge in pear tree!
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  2. 06-12-2008, 11:21 AM #2
    Russ
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    Default

    you sure you didn't call AOL?
    Russ

    Truck payments: 10 9 8 7 6 5 4 3 2 1 WAHOO!
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  3. 06-12-2008, 11:22 AM #3
    Greebo
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    Quote Originally Posted by rcannon View Post
    you sure you didn't call AOL?
    NEVER!!!

    AOL is good for coasters. Nothing more!
    If you could kick in the pants the person responsible for your problems, you wouldn't be able to sit for a month.

    Did you know that a 4 year student paying $20,000/year who finances their education graduates with over $103,000 in debt to start? But a student who works and pays cash and takes 6 years to graduate ends with $6,300 in their pocket! So much for "getting a head start by financing!"

    Greebo    (Nerd Spender): Loving and extremely patiently tolerated husband of ceashels.
     WARNING: Y Chromosome behind the keyboard. Adjust your listening filters appropriately!

    Three     Two mortgages, two one no car loans, one no credit cards, and a partridge in pear tree!
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  4. 06-12-2008, 11:24 AM #4
    luv-my-lexi
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    These things drive me absolutely NUTS!!!!!!!
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  5. 06-12-2008, 11:24 AM #5
    Izzy0906
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    Unfortunately (and trust me, I HATE cancelling things because they always try making the we can do this for you offers) they are required to make those offers. If a supervisor reviews the call for any reason (they randomly do this sometiems) and they didn't at least try to get through the entire script, they could be fired.
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  6. 06-12-2008, 11:33 AM #6
    Greebo
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    I know - they have to do it. But sheesh, after going through enough of these scripts, I just don't CARE enough to keep saying, "no thank you".
    If you could kick in the pants the person responsible for your problems, you wouldn't be able to sit for a month.

    Did you know that a 4 year student paying $20,000/year who finances their education graduates with over $103,000 in debt to start? But a student who works and pays cash and takes 6 years to graduate ends with $6,300 in their pocket! So much for "getting a head start by financing!"

    Greebo    (Nerd Spender): Loving and extremely patiently tolerated husband of ceashels.
     WARNING: Y Chromosome behind the keyboard. Adjust your listening filters appropriately!

    Three     Two mortgages, two one no car loans, one no credit cards, and a partridge in pear tree!
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  7. 06-12-2008, 11:37 AM #7
    Sara Noel
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    I thought by your subject line, you were leaving. What so soon? After all we've been through? LOL
    If you'd like to help support Frugal Living by Sara Noel, my syndicated column, e-mail, write, or call the managing editor at your local newspaper and ask them to publish it in print or online. It's internationally syndicated through Universal Uclick. Thank you for supporting Frugal Village.

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  8. 06-12-2008, 12:07 PM #8
    Greebo
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    Quote Originally Posted by Sara Noel View Post
    I thought by your subject line, you were leaving. What so soon? After all we've been through? LOL
    OMG I'm sorry! I absolutely didn't mean that.

    Hmm , do I have rights to edit my own thread title?

    Guess not. LOL that's too funny! Sorry!
    If you could kick in the pants the person responsible for your problems, you wouldn't be able to sit for a month.

    Did you know that a 4 year student paying $20,000/year who finances their education graduates with over $103,000 in debt to start? But a student who works and pays cash and takes 6 years to graduate ends with $6,300 in their pocket! So much for "getting a head start by financing!"

    Greebo    (Nerd Spender): Loving and extremely patiently tolerated husband of ceashels.
     WARNING: Y Chromosome behind the keyboard. Adjust your listening filters appropriately!

    Three     Two mortgages, two one no car loans, one no credit cards, and a partridge in pear tree!
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  9. 06-12-2008, 12:30 PM #9
    staciah
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    Same situation when DH cancelled our Discover CC. The Discover Rep wouldn't take "NO" for an answer.

    Direct TV is always tring to sell us more channels. I hate that. We are on the $30 program and I wish we could have no TV but DS loves Noggin.
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  10. 06-12-2008, 12:31 PM #10
    acidcookie
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    Yeah, this happened when I canceled my Citibank CC. "Well, we'll lower the APR and..." no thanks. "How about we..." NO!
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  11. 06-12-2008, 12:57 PM #11
    Dancing Lotus
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    Stop with the script, this is not a request.

    Thanks for that tips, I will have to remember that the next time I get in the ring for a match. LOL
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  12. 06-12-2008, 01:04 PM #12
    latierra84
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    Quote Originally Posted by rcannon View Post
    you sure you didn't call AOL?
    LOL! sounded alot like them didnt it
    marie/andrea dh

    We had a baby! 10/04/11
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  13. 06-12-2008, 02:31 PM #13
    janelane
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    LOL, I thought you were cancelling your account here, too. My cable's been out for more than 24 hours from a bad storm. I saw this title first thing and thought, Holy cow, what kind of stuff went down here while I was gone?!?! lol

    I'm glad you're not leaving Greebo!
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  14. 06-12-2008, 02:36 PM #14
    Greebo
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    Quote Originally Posted by janelane View Post
    LOL, I thought you were cancelling your account here, too. My cable's been out for more than 24 hours from a bad storm. I saw this title first thing and thought, Holy cow, what kind of stuff went down here while I was gone?!?! lol

    I'm glad you're not leaving Greebo!
    I could never leave Greebo. I follow me everywhere. Its like I'm bloody well stalking myself, I tell ya!
    If you could kick in the pants the person responsible for your problems, you wouldn't be able to sit for a month.

    Did you know that a 4 year student paying $20,000/year who finances their education graduates with over $103,000 in debt to start? But a student who works and pays cash and takes 6 years to graduate ends with $6,300 in their pocket! So much for "getting a head start by financing!"

    Greebo    (Nerd Spender): Loving and extremely patiently tolerated husband of ceashels.
     WARNING: Y Chromosome behind the keyboard. Adjust your listening filters appropriately!

    Three     Two mortgages, two one no car loans, one no credit cards, and a partridge in pear tree!
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  15. 06-12-2008, 02:39 PM #15
    Russ
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    Quote Originally Posted by Greebo View Post
    I could never leave Greebo. I follow me everywhere. Its like I'm bloody well stalking myself, I tell ya!
    Time to give Dad_of_4 his CC back, you're sloshed and stalking yourself!
    Russ

    Truck payments: 10 9 8 7 6 5 4 3 2 1 WAHOO!
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