Rough day

**G'MaDebbie** · 08-07-2008, 06:37 PM

This lady called my office today and made me cry. Now mind you, I have pretty thick skin, but after trying to sort out the mess that her and her husband got themselves into, she is now trying to make it MY fault and then get this.....she says to me....I can't believe you are treating me this way, I don't have the energy for this, I have been fighting cancer for 2 years....
that's when I lost it, I started crying....HOW DARE she pull that on me! I am sorry she has cancer and has been thru so much, but I have a job to do and I am not about to change the way we do things for her. I aplogized to her at least half a dozen times, even though this isn't MY fault, but now I feel like crap and I can't stop thinking about it. If she wanted to make me feel guilty, she has.

**cissylu** · 08-07-2008, 06:44 PM

aw sweetie that was her plan to make you feel guilty. she was hoping you would change it for her.
you can`t let it get to you! you were just doing your job.
(((hug`s)))
cissylu

**cmdarlin** · 08-07-2008, 06:48 PM

I'm sorry you had to deal with her. I use to work in a call center for Blue Cross Blue Shield and that's exactly why I'm so put off to ever work in that atmosphere ever again. I was so stressed out all the time. I was almost thankful when they started downsizing our call center even though they were giving our jobs to a place in Argentina.

Debbie

**Mom23boys** · 08-07-2008, 06:48 PM

I am sorry she made you feel like it was your fault. I think you did the right thing by apologzing to her eventhough you had nothing to do with her situation. It could have made her feel better knowing at least someone was willing to apologize. I think she is going through a very stressful time and something little may have set her off. I wish she would have found someone else to be angry with though. I hope you have a better day tomorrow.

**chevy_chick95** · 08-07-2008, 06:51 PM

I'm sorry you had to deal with her. people can be so rude...

**shoiji** · 08-07-2008, 07:56 PM

Understand how you feel, worked in collections. UUUGGGGGHHHHHH!!!! Take care of yourself. Try doing something a little special for youself. If you can say something about it at work. Other people may have similar stories or ways to help you deal with these types of situations.

**Darlene** · 08-07-2008, 08:01 PM

Sorry she made her problem yours. A lot more people worrying how to juggle it all, I'm sorry you were cought in the middle. Hope tomorrow is a better day for you.

**DJ1972** · 08-07-2008, 08:01 PM

Sorry you had such a crappy day. People aim their anger in the wrong direction way too often.

**Telephus44** · 08-07-2008, 08:37 PM

Sorry you got such a bad call. I work in customer service, I know how sometimes you can just get emotionally invested when it's not your fault at all.

**mombottoo** · 08-07-2008, 09:58 PM

((((hugs)))) Nobody can make you feel guilty unless you let them...so don't let them. I'm guessing you either had to start eviction proceedings or tagged a fee onto them for yard work or whatever. Maybe next time you can tell whomever to call 211 and find assistance for whatever is ailing them. There are a lot of agencies in our area who will help people avoid eviction, but they have to apply through DHS first.

Perhaps the phrase "I understand, but I have to follow policy" would help alleviate your stress in the future. Hope you have a better day tomorrow!

**3tomboys** · 08-07-2008, 10:17 PM

I'm sorry the person you were talking to made you feel so bad. I try to remember that people get desperate in desperate situations and they don't think about anyone else but themselves. Do something nice and relaxing for yourself and try to forget about the caller that made you feel so bad.

**Missourimom** · 08-07-2008, 11:10 PM

I'm sorry you had such a rough day....I hope tomorrow will better.

**missmanny** · 08-07-2008, 11:22 PM

Chin, up - it's ok to get a little bit emotional at work every now and then, we all let our gard down sometimes.

I'm sure that tomorrow will be better.