Computer question

**StaceyS** · 10-21-2008, 04:38 PM

Hi Guys!
For my work I send out a lot of pdf files. Recently (last month or so) some people have been saying that the attachment is not coming through. We've done some testing and in our office, if I try to email my co-worker a pdf, she doesn't get it. If I email it to a yahoo or hotmail account it comes through. Has anyone else had this problem?
Any ideas where I may look for a solution?

**spyzvixxen** · 10-21-2008, 04:49 PM

Are the recipients outside of your office? I'm thinking maybe their server may be set to block e-mails with large attachments. I'm no expert, just taking a guess.

**ktsmama** · 10-21-2008, 04:50 PM

Do you need to run an update on your Adobe? Just a guess. Also, try "googling" the problem. I have found help this way before.

Good Luck!

**StaceyS** · 10-21-2008, 05:51 PM

Originally Posted by spyzvixxen

Are the recipients outside of your office? I'm thinking maybe their server may be set to block e-mails with large attachments. I'm no expert, just taking a guess.

Yes, people inside and outside our office. We switched to pdf to reduce the file size. What's weird is that we can email them to certain email sites like Yahoo.
We've never had this problem until lately. I was wondering if it may have to do with our/their anti-virus?
We used to get a message from outlook saying that it removed potentially harmful attachments, but it doesn't even say that anymore...