Customer Service - a dying art? - Rant

**shoiji** · 05-10-2010, 12:46 PM

Well the cable finally got fixed. Apparently there were some loose connections in the lock box on the outside of the building.

Hopefully nothing else will go wrong.

**Teresa T** · 05-10-2010, 09:15 PM

I can't stand having the cable people come in my home. It's usually always a male and I'm a female living alone and I just hate it. They always seem intimidating.

I remember when I moved once and opened the door to these two scruffy looking moving guys. But they were so courteous, did a good job and didn't steel anything like the last ones did. Grrrr. Guess one can't always judge on looks.

As far as retail goes, all I ask is a simple thank you at the end of the transaction. Usually that is what I get but I really can't stand it when I don't.

**Judi Dial** · 05-10-2010, 10:38 PM

After 30 years in retail I'll tell yout that I'm really twitchy about customer service. I can handle anything except:

1-Nastyness
2-Incompetence

And otherwise, I just let things slide.

I had a young man in here 10 years or so ago who said, "This would be a nice house if you got rid of all the damned books. YOu ought to get a dumpster and get rid of them. It'd be a nice place then!"

I called his boss afterwards. I told him I'd worked in people's homes and that he needed to learn that as this was MY home, his opinion wasn't somethign I wanted to hear unless it was positive, he should keep it to himself. Also, I wouldn't let the guy back in my house again. I was MAD!

Judi

**Luckybustert** · 05-11-2010, 12:14 AM

Originally Posted by CampCrazyMom

I have stopped visiting businesses because of rude employees. Employers need to understand that their employees are the face of their business. What they are showing to the public is the image of the store. If the employee shows they don't care, that conveys an image to me that the store doesn't either. If the cashier is texting and can't get me my coffee or help me find something - why would I want to shop there?

I've done the same thing. If they want my money, they'll have to provide good service in a timely manner and treat me like they want my business. Otherwise, I'll spend my money elsewhere. (Or do without what they're selling if they're the only game in town. And yes, I've actually done this!)

**PlainCash4** · 05-11-2010, 12:46 AM

I hate poor customer service ! I work in customer service and i am glad to say, where i work, it just isn't allowed :-)

**shoiji** · 05-11-2010, 05:03 PM

I do not like having the cable people in also for the same reason. But I have a little tiny cat, in avatar, that tends to keep them at bay when they walk up the stairs. She goes ballistic and hisses and swats at them at the top of the stairs. They end up standing there in fear looking at the cat. For some reason they think she will jump up on their face and scratch them. Mind you these men are usually six feet tall and my cat does not have front claws. I have yet to ever see her jump that high. I don't need a watch dog. I have a watch cat. lol