Need computer help please.....

**frugalfranny** · 10-24-2011, 06:04 PM

but please remember I am not very 'computer literate'....

My atty. sent me a PDF file that I can't get open. I have
Adobe Reader.........if that is what I need. Got the 'letter' open as it was in Word.........but not this 'official form'........HELP!!

When I try to open it........it gives me a bunch of 'codes' or
gobbly gok.............

ANY HELP APPRECIATED..........TIA.........this paper is
very important..........it is for the estate thing.

Keep explanation..........SIMPLE AND DETAILED........as I really
don't know what I am doing ................

**Russ** · 10-24-2011, 06:20 PM

right click on the document and save to your hard drive
find the document in your files and you should be able to just double click it and it should open.

**Russ** · 10-24-2011, 06:28 PM

I always wanted to use this thingy because it's been used on me.

Let me google that for you

**frugalfranny** · 10-24-2011, 06:30 PM

Originally Posted by Russ

right click on the document and save to your hard drive
find the document in your files and you should be able to just double click it and it should open.

It didn't work............

I get a page with a tiny BLANK page in the middle.

When I went further.........I ended up at some Adobe page where I needed to subscribe to something that "converts" PDF to word.

Is there something that I should have on my comp......that I don't?

Do I have to SUBSCRIBE to something to get this to work?

I HATE COMPUTERS!!!

**Russ** · 10-24-2011, 06:31 PM

no, do not subscribe to anything.

Since you have it saved, right click on it in your files and when the window pops up click "open with"

**frugalfranny** · 10-24-2011, 06:32 PM

Originally Posted by Russ

I always wanted to use this thingy because it's been used on me.

Let me google that for you

BTDT..............and this is the first line that came up.........I have also been to the other four lines..............

PDF reader, protected mode | Adobe Reader X

**Russ** · 10-24-2011, 06:37 PM

hmmm I have honestly never encountered a document needing Reader X.
If you do download that, be sure to UN-CHECK the box that says: Yes, install McAfee Security Scan Plus - optional (0.98 MB)

**frugalfranny** · 10-24-2011, 06:48 PM

Originally Posted by Russ

hmmm I have honestly never encountered a document needing Reader X.
If you do download that, be sure to UN-CHECK the box that says: Yes, install McAfee Security Scan Plus - optional (0.98 MB)

Yeah, I would...........dislike McAfee..........

I still can't get anything to work............it shows up 'on the list' of word documents..............but won't open.

When I double click...........it even opens to the gobbly gook as
Other for coding........and CHINESE SIMPLIFIED........

When I then click on Windows........it goes to the 'coding' crap.

do I need to check some defaults or something???????

HHHHEEEEEEELLLLLLLLLLLLLLPPPPPPPPPPPPPPPPP!!!

**Russ** · 10-24-2011, 06:54 PM

well, ya got me.
If it's just a form, you're welcome to send it to me and I'll see what I can do. if you want to do that, I am sending you my email via PM.

**Ramona** · 10-24-2011, 08:19 PM

Originally Posted by frugalfranny

It didn't work............

I get a page with a tiny BLANK page in the middle.

When I went further.........I ended up at some Adobe page where I needed to subscribe to something that "converts" PDF to word.

Is there something that I should have on my comp......that I don't?

Do I have to SUBSCRIBE to something to get this to work?

I HATE COMPUTERS!!!

Does the page with a tiny blank page in the middle look like this:

http://www.clairolpro.com/Content/PD...e%20shades.pdf

**Gabe** · 10-24-2011, 11:00 PM

Maybe use google docs to open it?
Sign up for a gmail account and see if that works.

https://docs.google.com

**frugalfranny** · 10-25-2011, 10:37 PM

Originally Posted by Ramona

Does the page with a tiny blank page in the middle look like this:

http://www.clairolpro.com/Content/PD...e%20shades.pdf

WHAT?????? Now this was pdf and how come it opened for me? Like some of the hair color shades........but not helping me with my document. Must be something with hotmail.......

Originally Posted by Gabe

Maybe use google docs to open it?
Sign up for a gmail account and see if that works.

https://docs.google.com

Thanks Gabe!

Russ ended up "saving my bacon" last night when we emailed and I FINALLY got it open.........it was an estate document that I had to send on..........

THANKS EVERYONE............got it ......for this round!!

**Saule** · 11-02-2011, 09:36 PM

I think your attorney sent it to you in a format that is not useable. call his secretary (they are the ones who know everything anyway) and ask them to resend as plain Word. I have to do this from time to time with attorneys I work with who send things to me in a format we cannot use at work.

**frugalfranny** · 11-03-2011, 01:06 PM

Originally Posted by Saule

I think your attorney sent it to you in a format that is not useable. call his secretary (they are the ones who know everything anyway) and ask them to resend as plain Word. I have to do this from time to time with attorneys I work with who send things to me in a format we cannot use at work.

He sent PDF........usable, if you can get it open. But my hotmail won't let me open it.........for whatever reason.......who knows.

Am sure he uses PDF as these forms are on his computer by the masses............sort of a pain, but I got it open, thanks to Russ.

Everything is stalled right now anyway.........