HOW MUCH WOULD YOU COMPLAIN ABOUT

**she who can not cook** · 09-23-2007, 07:09 AM

I have just been to my local asda (YOUR WAL MART ) its my sunday exercise 20 min there and 20Plus back Now i use the self service and scan my own basket . now one of the item a packet of PEPPERONI (pizza toppings) just would not scan so i keyed it thru using the bar code and the machine SHOUTS £1.08 hmm thinks me thats not right . So i go to the customer services wait 5 min and then go to the shelf with a young girl YES the label under the item said 84p but it was the wrong size ,,,, so she say s "do you what it or not " YES i say that the only one on the shelf i dont get it for that price NOOOO she say they put it out wrong .... NOW I KNOW THE DIFFERENCE IS ONLY 24p but WOULD YOU GUYS COMPLAIN ABOUT THE PRICE OR JUST GO .. Now for me this happen three months ago a big end shelf display was filled with the wrong size brekkie cereal and took them back a got a refund for price difference it was about £2.70 ish and on this i just went back to swap them not complain and they said to me "you did not know, yes you need a refund fore the difference "

**Peaches** · 09-23-2007, 07:17 AM

I would complain. If they put the wrong item where the sale item is, that's their problem, not yours. This has happened to me when I bought baby food (on offer) at Morrison's. They ALWAYS put the offer sign under the WRONG ITEM. I buy the item and then end up going to customer service to find out if, in fact, this item is on sale. Usually, it isn't. This has happened three times now and I finally lost it the last time and asked them to please do their job and pay attention to where they put their offer signs. On every occasion I've been denied a refund, but I've also reduced SIGNIFICANTLY the amount of shopping I do there.
I think you will be likely to get a refund at ASDA, since I find that, being owned by Wal-Mart, they tend to have more American-style customer service (i.e. relatively decent and not the like-it-or-lump-it attitude alot of stores in the UK have). However, Wal-Mart have dodgy business practices themselves so, who knows? It doesn't hurt to try.

**mea772** · 09-23-2007, 09:36 AM

I hate when that stuff happens. I do complain sometimes...sometimes if it isn't too different I will just keep my mouth closed.

**pita1213** · 09-23-2007, 09:46 AM

i'd complain a lot. it's one thing if it's 1 package put in the wrong place in front of the correct item. that could be another customer hanging soemthing back in the wrong place. an entire peg or slot on the shelf of the wrong item is the store's fault for stocking shelves wrong and the incorrect price should be honored as it is their mistake.
i used to work in retail and was even a store manager for awhile. i knew that i am not perfect and neither where those working for me. if the customer disputed a price and said the whole peg was full of the wrong item, i'd go over and look. if it was more than 1 item on the wrong peg, the customer got the price on the peg. i wasn't going to get fired for making the customer happy and taking money off an item because it wasn't put on the right peg. but i could get fired if enough customers called and complained that everything was put in teh wrong place and rang up the wrong price.
i get annoyed when stores won't own up to making a mistake and try to make me feel like an idiot because they did soemthing wrong. i never would have done that to a customer. and i always appologized for any inconvience to the customer.

yep complain until they fix it. i've stopped shopping at some stores because of how badly they handle incorrect prices.

**Jaded** · 09-23-2007, 12:15 PM

Originally Posted by she who can not cook

I have just been to my local asda (YOUR WAL MART ) its my sunday exercise 20 min there and 20Plus back Now i use the self service and scan my own basket . now one of the item a packet of PEPPERONI (pizza toppings) just would not scan so i keyed it thru using the bar code and the machine SHOUTS £1.08 hmm thinks me thats not right . So i go to the customer services wait 5 min and then go to the shelf with a young girl YES the label under the item said 84p but it was the wrong size ,,,, so she say s "do you what it or not " YES i say that the only one on the shelf i dont get it for that price NOOOO she say they put it out wrong .... NOW I KNOW THE DIFFERENCE IS ONLY 24p but WOULD YOU GUYS COMPLAIN ABOUT THE PRICE OR JUST GO .. Now for me this happen three months ago a big end shelf display was filled with the wrong size brekkie cereal and took them back a got a refund for price difference it was about £2.70 ish and on this i just went back to swap them not complain and they said to me "you did not know, yes you need a refund fore the difference "

What has happened to customer service in this country? We never argue with a customer. Especially over a few cents. If it rings up wrong, we give them one of that item for free.

**Peaches** · 09-23-2007, 12:40 PM

Originally Posted by Jaded

What has happened to customer service in this country? We never argue with a customer. Especially over a few cents. If it rings up wrong, we give them one of that item for free.

Well, as an American transplanted to the UK, I can tell you that this is something that gets right up the back of every American I know that lives here - crap customer service. I participate on an expat forum and I can guarantee there will always be a thread going about poor customer service. I've got to say though, it's alot better now than it was when I moved here 13years ago.

The worst experience of customer service I've ever had in this country was when we had to replace one of the tail lights on our car. I backed into a dumpster when I was heavily pregnant - I couldn't turn all the way around and didn't see it - and smashed the tail light. We rang the dealer we got the car from and they booked us in to have it replaced. The appoinment was actually four days after I gave birth to our son, but that's not the problem. The problem is it's a national dealership and their central booking office booked it into the wrong location IN A CITY 60 MILES AWAY. We didn't know that until my husband went to the dealer and they checked their computer and said "No, you should be at the dealer in Hull." John came home and I called them up and when the bloke down the phone said "Well, you'll just have to take it to Hull" I said, "Let me get this straight. YOUR OFFICE made a mistake when we booked the service by booking it at the wrong location, and rather than fix the mistake that YOUR OFFICE made, you want me to take my FOUR DAY OLD BABY on a 120 mile round trip journey. I can assure you, if that's the case, this will be the LAST CAR I will ever buy from your company." (John was taking it, not me, but that's beside the point

). They said they'd look into it and ring me back. Within minutes I had a call back saying they'd booked the car into the correct location, they were expecting us and we should take it immediately.

Unfortunately, what I've described is often the rule, rather than the exception, and most Americans that live here find that most British are so accustomed to it that they just get on with it.

**baxjul** · 09-23-2007, 04:03 PM

I probably wouldn't complain. Did you check the size of the item, with the price sticker. If it was their fault, i would definitely complain.

**Edna_E** · 09-23-2007, 04:22 PM

I would complain, and do. This is a common problem in the US also, and I am suspicious that it is (at least sometimes) deliberate because so many people will just buy the item and not even question it - so they get by with it. In the US it is actually illegal if the sign is unclear (which would not apply if it shows the bar code number for the correct item and is just hung under the wrong item) and I have had to educate the occasional store employee about the legality of having a sign that says "Avocados - 3/$1.00" and then telling you at the check out stand that the sign only applies to certain avocados - and when I whip out my camera and tape recorder and ask them to repeat what they just said, somehow they always change their tune and decide to play fair - it embarasses my son no end because it is never a high dollar amount, but to me it is a principle.

**ravenmaniac** · 09-23-2007, 04:46 PM

I would complain to let them know it was THEIR error, not yours and they need to pay attention. WalMart used to give it to you for that price if they had the item in the wrong place or if it was marked wrong. The reason they stopped, my guess is, because dishonest people would lie about where an item was or how it was marked. I almost always look at the UPC and see if they match before I take the item. It saves me they hassel. After all customer service isn't what it used to be.

**justpeachy92** · 09-23-2007, 05:03 PM

I wouldn't complain about the last item being in the wrong spot just because maybe it wasn't the store that put it there. Maybe another customer had the pepperoni and then she saw the ones on sale, then she got the last one from what was on sale and hung the higher price item up in that spot instead of where she got it to begin with. When buying an item on sale I always check the bar code number with the number on the shelf sticker just to make sure I am getting the right item to begin with.

**justpeachy92** · 09-23-2007, 05:04 PM

Forgot to add I only find issue with customer service when I know I have to correct item in hand that is on sale, but someone never put the sale price in the computer.