utility company ugh...pay by phone rant

**Missy** · 08-29-2007, 06:21 PM

9:48...that's how long it took to pay our utility bill by phone with our cc.i know all my numbers by heart. the part that took for ever was to enter the numbers, then have the machine tell me i entered an invalid number or "sorry i didn't get that...did you choose to pay your bill? if yes push 1" etc etc etc...

isn't paying by phone supposed to make everythig easier???

**McD** · 08-29-2007, 06:38 PM

I'd be very cautious paying by phone---many places charge a 'conveniance fee' of 3$ or whatever to process a phone transaction.

**FrugalMomof3** · 08-29-2007, 07:06 PM

I used to pay that way but they would charge me $1.50 to do it so now I just pay online using my bank account. No fees and it's quick.

**miss_thrifty** · 08-29-2007, 08:43 PM

I pay almost all my bills online and make sure I have enough spyware and virus checker updated. Plus the sites have their own verified versions that are safe too.
I just find it makes it so easy to pay from the bank online.

**baxjul** · 08-30-2007, 06:53 AM

I hate to pay over the phone, unless I have a live person. I usually do everything online! Saves alot of time.

**littlemotherhaywood** · 08-31-2007, 02:52 PM

I hate automated systems period. It seems like I always push the wrong button or it can't "hear" me correctly and then they hang up on me

**Dancing Lotus** · 08-31-2007, 04:32 PM

I like to pay by phone if I am paying last minute. Sometimes I dont feel good about useing my card online becuase its my debit card ( I dont have and dont want a credit card ).
It drives me crazy that everytime I pay my morgage by phone they try to push me into doing it on-line. Thankyou very much but if I wanted to I would have done it that way. Its my choice if I want to pay a fee, heck you would think they would like to make the extra buck.