I felt my balance did not reflect my latest auto refill and CS insisted it did. So I went back and figured out how many minutes I had bought (720) and how many I had used (365) . I don't use the phone much and have had it since spring. The amount I should have left is nowhere near what they say I have. CS is totally useless. Looking for a new cheap phone plan now. Has to be on the Verizon network.