Piney I have had Norton for the last 3 years, if you paid with your cc I would call them up and tell them that you have proof that you paid for Norton, they should take care of it, if not make a complaint and ask to talk to someone higher up.
I bought my last Norton Antiviruis in Feb 2011 by internet using my debit card. just tell them that you have proof and that they should reimburse you for what you paid. Show them proof even if you have to fax it.
Good luck.