My sister has a Chase mortgage and went through a mortgage modification a few months ago. She lives across the country and is secretive about her affairs. She is also a very poor manager of her money and has a gambling history. The house in question is nearby where I live and my mom lives there (Which is why this is a little bit my business) My sister has been getting registered letters from Chase related to property inspection fees and things like that. A property inspector was on the property yesterday and has ordered the front porch be torn down. My mom is elderly and doesn't know if this person was from the insurance company or Chase. Is this part of the modification process? Any advice? I don't want my mom suddenly booted out.